Contact & Support Policy

Effective Date: July 5, 2026

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This Contact & Support Policy explains how customers may contact Preemptive Tactical LLC for assistance regarding our website, educational programs, purchases, policies, and related services.

Our goal is to provide professional, courteous, and timely customer support while maintaining the integrity of our educational services.

By using the Preemptive Tactical LLC website, purchasing our products or services, or contacting us for support, you acknowledge and agree to this Contact & Support Policy.

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2. Customer Support Services

Preemptive Tactical LLC provides customer support for matters relating to our website, online educational programs, account access, purchases, certificates of completion, technical issues, and company policies.

Customer support may include assistance with:

• Account access and login issues.

• Course enrollment and navigation.

• Payment verification and billing inquiries.

• Refund requests submitted in accordance with our Refund Policy.

• Certificate of completion questions.

• Technical issues affecting access to our website or educational platform.

• General questions regarding our policies, products, and services.

Customer support is provided for informational purposes only. Support representatives do not provide legal advice, legal interpretations, individualized firearms instruction, tactical advice, professional consulting services, or recommendations regarding a user's specific legal or personal circumstances.

If a request falls outside the scope of our support services, Preemptive Tactical LLC may recommend that the individual consult an appropriate qualified professional or the appropriate governmental authority.

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3. Methods of Contact

Preemptive Tactical LLC may provide customer support through one or more of the following methods, as available:

• Business email.

• Website contact form.

• Online customer support requests.

• Telephone support, if offered.

• Other communication methods expressly designated by Preemptive Tactical LLC.

To help protect customer privacy and maintain accurate records, Preemptive Tactical LLC may require that certain requests, including refund requests, account-related matters, accessibility requests, intellectual property inquiries, or other matters requiring documentation, be submitted in writing.

Communications submitted through unofficial, unauthorized, or third-party channels may not be monitored or responded to. Customers are encouraged to use the official contact methods identified on the Preemptive Tactical LLC website.

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4. Support Hours and Response Times

Preemptive Tactical LLC strives to respond to customer inquiries in a timely and professional manner. Response times may vary depending on the nature of the request, business demands, holidays, weekends, and other circumstances.

Unless otherwise stated, customer support is provided during normal business operations. Requests received outside of normal business hours may be reviewed and responded to on the next available business day.

While we make reasonable efforts to respond promptly, Preemptive Tactical LLC does not guarantee specific response or resolution times.

Certain requests, including technical issues, refund requests, accessibility accommodations, intellectual property matters, or other issues requiring investigation, may require additional time to review and resolve.

Customers may be contacted if additional information is needed to process or respond to a request.

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5. Information Required for Support Requests

To assist us in responding efficiently to your request, customers should provide sufficient information to identify the account, purchase, or issue involved.

Depending on the nature of the request, this information may include:

• Full name.

• Email address associated with the account or purchase.

• Course name or product involved.

• Date of purchase or enrollment, if known.

• A detailed description of the issue or request.

• Relevant order, transaction, or certificate information, if available.

• Screenshots or other supporting documentation, when applicable.

Failure to provide sufficient information may delay our ability to investigate or respond to a request.

Preemptive Tactical LLC may request additional information when reasonably necessary to verify account ownership, protect customer privacy, prevent fraud, or resolve a support request.

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6. Support Limitations

Customer support provided by Preemptive Tactical LLC is limited to matters relating to our website, educational programs, products, services, and company policies.

Unless expressly agreed to in a separate written agreement, Preemptive Tactical LLC does not provide:

• Legal advice or legal representation.

• Individualized interpretations of federal, state, local, or tribal laws.

• Personalized firearms training, tactical instruction, or operational guidance.

• Emergency assistance or crisis intervention.

• Technical support for third-party products, websites, software, hardware, or services not owned or controlled by Preemptive Tactical LLC.

• Professional consulting services outside the scope of the educational services purchased.

Preemptive Tactical LLC reserves the right to decline requests that fall outside the scope of our support services or that require professional services not offered by the company.

When appropriate, customers may be referred to qualified professionals, manufacturers, governmental agencies, licensed attorneys, certified instructors, or other appropriate resources.

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7. Respectful Communications

Preemptive Tactical LLC is committed to providing professional, courteous, and respectful customer service. We ask that customers communicate with our representatives in the same manner.

Customers shall not use abusive, threatening, harassing, discriminatory, obscene, fraudulent, or otherwise inappropriate language or conduct when communicating with Preemptive Tactical LLC.

Preemptive Tactical LLC reserves the right to refuse, suspend, or discontinue customer support communications when a customer engages in conduct that is abusive, threatening, unlawful, or otherwise interferes with our ability to provide safe and professional customer service.

The exercise of this right shall not affect any legal rights or obligations of either party under applicable law or any applicable agreement between the customer and Preemptive Tactical LLC.

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8. Emergency and Legal Matters

Customer support provided by Preemptive Tactical LLC is not intended for emergency situations or requests requiring an immediate response.

If you are experiencing an emergency, believe there is an immediate threat to life or safety, or require urgent assistance, contact your local emergency services immediately.

Preemptive Tactical LLC does not provide emergency response services, legal representation, crisis intervention, or immediate operational guidance relating to firearm incidents or other emergencies.

Questions involving legal rights, criminal or civil matters, court proceedings, licensing issues, or other legal concerns should be directed to a qualified licensed attorney or the appropriate governmental authority.

Communications submitted to Preemptive Tactical LLC should never be relied upon as a substitute for emergency services, legal counsel, or other professional assistance.

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9. Changes to This Contact & Support Policy

Preemptive Tactical LLC reserves the right to modify or update this Contact & Support Policy at any time to reflect changes in our business operations, support services, technologies, legal obligations, or applicable laws.

When material changes are made, we will update the "Effective Date" at the beginning of this Contact & Support Policy. Unless otherwise required by applicable law, any changes will apply prospectively and will not affect rights or obligations that arose before the revised policy became effective.

Customers are encouraged to review this Contact & Support Policy periodically to remain informed about our current customer support practices.

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10. Compliance with Applicable Law

This Contact & Support Policy shall be interpreted and enforced in accordance with applicable federal, state, and local laws.

Nothing contained in this Contact & Support Policy is intended to waive, limit, modify, or exclude any rights, remedies, obligations, or protections that cannot lawfully be waived, limited, modified, or excluded under applicable law.

If any provision of this Contact & Support Policy is determined by a court or other authority of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be interpreted, modified, or severed only to the extent necessary to comply with applicable law. The remaining provisions of this Contact & Support Policy shall remain in full force and effect.

This Contact & Support Policy shall be interpreted consistently with the Terms and Conditions, Privacy Policy, Refund Policy, Disclaimer, Accessibility Statement, Copyright & Intellectual Property Notice, and all other applicable policies of Preemptive Tactical LLC.

Nothing contained in this Contact & Support Policy shall be interpreted as limiting any rights or remedies otherwise available to Preemptive Tactical LLC under applicable law.

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11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, or if you wish to submit a request regarding your personal information, you may contact Preemptive Tactical LLC using the contact information below.

Preemptive Tactical LLC

Business Email: Education@preemptivetactical.com

Business Phone: (702) 329-0562

Website: https://www.preemptivetactical.com

Mailing Address:
732 S 6th Street, Suite R
Las Vegas, NV 89101

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner and in accordance with applicable law.